Returns Policy
No claims will be accepted if the Goods have been partially or completely fixed or installed.
 
Without exception no returns will be accepted after the statutory 7 day cancellation period, unless by prior agreement with FloorheatPro
 
Faulty Goods that are returned to us will be replaced but we do make a restocking charge for returned Goods that are incorrectly ordered or surplus to requirements
 
Please complete and return the Returns Form to be found on this website and send this Form to the Seller together with your returned items

CLICK ON THE GREEN BUTTON TO ACCESS RETURNS FORM:  
 
Restocking charge covers the cost of electrical safety testing, packing and administration expenses prior to the resale of the Goods. A 20% handling fee is charged for all returns, as well as a collection charge, unless the items are faulty in which case no charge will be made.
 
Collection can be arranged by FloorheatPro and this will be subject to the collection charge

Cancellation Policy
The Seller will accept return delivery of the Goods within 7 working days of receipt of the Goods, providing the Seller is informed in writing by fax, email or post. Collection charges plus VAT at the current rate are applicable for all Goods returned due to cancellation.
 
No refund or exchange of Goods will be acceptable if the Goods are not in the exact condition as supplied or if the identity tags and stickers have been removed.
 
The Buyer shall accept responsibility for the care of the Goods until they are returned to the Seller.
 
 Refunds
No refund or exchange of Goods will be acceptable if the Goods are not in the exact condition as supplied or if the identity tags and stickers have been removed.
 
After the statutory 7 day cancellation period, all refunds are at the total discretion of FloorheatPro and will be subject to the FloorheatPro Returns Policy
 
Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage 
Login Below
Select A Currency
EuroPound Sterling